Home Delivery – 14 Day Return Process
How it works
- Pay the full purchase price for your car
- Drive it for up to 250 miles
- If an issue that can't be resolved
- Return it and get your money back
Our Fair Use Policy
We need you to take really good care of your car whilst you're deciding whether to keep it.
- Drive it for no more than 250 miles. We'll charge a flat rate of £1 per mile you go over this limit.
- Fulfil all your legal responsibilities as the owner of the car - including paying for all relevant taxes, insurance and any fines you may incur.
- Keep the car in the same condition as it was when you picked it up. We'll need to charge for any additional cosmetic damage caused whilst the car is in your care.
- Return the car with all keys, books (like manuals and service books) and accessories (such as floor mats and SD cards) that were supplied with it.
How to return a car
Step one: Contact the store you purchased the vehicle from
Step two: One of our store leaders will give you a call to answer any questions and then if required, arrange for you to return the car to the supplying dealership within the next 14 days
Step three: Bring the car back along with everything it was supplied with. We'll be unable to issue a refund if there's something missing.
Step four: Our associates will check that you've stuck to our Fair Use Policy
Step five: We'll issue a refund direct to your bank account within 14 days
Due to our No Haggle no Hassle process, we'll even help you find your next car if you're still looking - just let us know what didn't work out with this one and we'll make some suggestions.
Frequently asked questions
I haven’t received my log book from the DVLA, can I still return the car?
Yes! Just send it to us via recorded mail, or bring it to the same store you returned the car to, once you receive it. Because we can’t sell the car without the log book, we’ll reserve £99 from your refund until we receive it from you.
I part exchanged a car to pay for the car I’m returning, do I still get a full refund?
Absolutely – you’ll still get a full refund of the purchase price. Please be aware that we won’t be able to give you your part exchanged car back.
How long does it take to get a refund once I’ve returned a car?
When you return the car, our crew will do some quick checks and make sure that you’ve stuck to our Fair Use Policy. If it’s all done and dusted before 2PM, we’ll process the refund the same day. Otherwise the refund will be processed on the next working day. Depending on who you bank with, it could take up to 5 working days for the funds to appear in your account.
I’m waiting for my refund and can’t see it in my account. What do I do?
First things first, please do double check with your bank. Sometimes large payments can be subject to extra security checks by your bank which might be causing the delay. If your bank can’t see the payment yet, get in touch with one of our associates and we’ll have a look into it for you.
I bought my car using finance obtained via Evans Halshaw, can I still return it?
Absolutely! We’ll simply refund the amount to your finance provider instead your bank account and get it all settled for you.
I bought my car using finance obtained elsewhere, can I still return it?
Yep – we’ll just refund the purchase price of the car to your bank account as normal. You’ll need to arrange to settle the finance with your provider, so be sure to get in touch with them to let them know you’re returning the car as soon as possible. It’s always best to do this within the cooling off period for your finance.
Do I need to return the car with the same amount of fuel?
Please make sure the tank isn’t empty by the time it reaches our store since we’ll need to run some checks before we can issue a refund. Don’t worry if the fuel level is lower than it was when you picked it up. For electric cars, please make sure there’s enough charge to get to our store +10 miles.
What happens if I’ve caused damage to the car during the 14-day period?
We’ll need to charge you for the cost to repair the car. If that damage is extreme and we wouldn’t be able to sell the car (for example, because it’s been in a crash), we won’t be able to return it under the 14-day money back guarantee and you’ll need to claim on your insurance instead.