We're committed to providing our customers with excellent value across all our aftersales services. That's why we also offer a price promise on any servicing or repair work carried out at one of our workshops.
If you can find an identical service or repair at a competitor business within a five-mile radius, within five days of your service invoice, we'll refund the difference in price to you.
The competitor business must be outside the Evans Halshaw group and it must be a like for like service or repair. This guarantee applies to retail customers only and a genuine written quotation must be supplied.
See below for full terms and conditions.
Terms and Conditions for the Evans Halshaw Price Promise ("EHPP")
1. Definitions: -
a. Difference: the difference between the price charged at the Evans Halshaw Dealership and the lower quoted price that you obtained for the Same Service;
b. Same Service: means a bona fide identical service by franchised garage of the same franchise and using parts of the same standard to those provided by the Evans Halshaw Dealership that has carried out your service;
c. Evans Halshaw Dealership: the Evans Halshaw dealership specified on your service invoice upon which you wish to claim under the EHPP.
2. The EHPP only applies to manufacturer service schedule services as recommended by the manufacturer of your vehicle;
3. Where you find the Same Service at a cheaper price, within a 5 mile radius of the Evans Halshaw Dealership that you have had your service carried out at, you may request a refund of the Difference;
4. You may only request a refund of the Difference if you put your claim in writing (including email or fax) to the Service Manager of the Evans Halshaw Dealership where you had the service work undertaken, within seven days of the date of the invoice for the service work/s. The Service Manager is not under an obligation to respond immediately and will do so as soon as reasonably practicable;
5. In making such a claim, you will need to provide evidence of (1) the works undertaken at the Evans Halshaw Dealership; (2) a genuine quote obtained for the Same Service; (3) sufficient details of the parts to be used and service provided to enable the Evans Halshaw Dealership to form a conclusion as to whether the parts and service are identical or of an identical standard to those used by Evans Halshaw; (4) contact details for the comparator; (5) information on where you found the cheaper Same Service; and (6) your contact details.
6. EHPP does not apply where:
a. the lower price is offered under any promotion with a third party (including, but not limited to, promotions with newspapers, exhibitions or other special events); or
b. the lower price makes use of prices that are not published and are not available to the general public. These include, but are not limited to, corporate discount rates, and staff rates;
c. the lower price has been discounted by the comparator garage by use of coupons, loyalty rewards, or similar and other offers or incentives to reduce the total cost; or
d. the Difference is the result of an error by the comparator garage.
7. Pendragon PLC trading as Evans Halshaw reserves the right to terminate or amend this offer at any time without notice.