Complaints and Feedback - Evans Halshaw

Additional Support for Vulnerable Customers

When you need extra advice or guidance during your sales journey, we want to make it as smooth as possible for you.

At Evans Halshaw, we know life isn't always easy; circumstances can change and this can impact wellbeing and everyday life. We want to ensure all customers have an exceptional experience with us so, that includes offering the necessary support to customers who may need additional assistance during their sales journey.

Health Reasons

Certain conditions and illnesses can make it difficult to carry out regular, everyday tasks. This could be a physical disability, long-term illness, poor mental health, hearing or visual impairment or cognitive disabilities.

The organisations below can offer support, should you need it.

Complaints and Feedback - Evans Halshaw

Financial Resilience

Arranging Finance

It isn't always easy to keep on top of and manage your finances. Life events can affect income which can be extremely overwhelming. 

If you have a lower or unstable income, a lack of support structure or excess debt, you may find it harder to withstand emotional and financial shocks. If you find yourself struggling financially, which is in turn affecting your mental wellbeing, the below organisations may be able to help. 

Life Events

Life is full of unexpected hardships but, you shouldn't feel alone when going through these difficult periods. 

If you have experienced bereavement, a relationship breakdown, a major change in life circumstances or any other significant event that has had an impact on your life then you shouldn't be ashamed to ask for support. The below sites can offer the help and advice you need.

Motability adaptations

Capability

Vehicle Insurance

We understand not everyone has the same knowledge and understanding of managing money and financial matters. 

This can be due to learning impairments, needing additional support with literacy, numeracy and digital or English not being a first language. Below are some organisations who can provide support in these areas. 

Customer Support Form

If you would like to let us know about any additional needs you may have prior to your dealership visit with us, please fill out the form. This could be due to any of the circumstances mentioned above- we can then ensure the correct processes are in place to make your visit as comfortable as possible.