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Services Update: COVID - 19

Due to the current lockdown across the UK, we are not currently able to offer our 'We Come to You' services. These services will be available to our customers once our retail stores re-open. For more details on the measures we have taken during the COVID-19 outbreak, please see here COVID news page for latest information.

We come to you

If you’re working from home or self-isolating, here you’ll find a range of useful information explaining the services we can provide to help you.

Free home delivery

If you’re unable to visit us to pick up your new car or van, don’t worry, we’ll come to you. Whether you're buying a brand new or a used vehicle, free local home delivery appointments will be available within our business opening hours, subject to availability.

Of course, additional cleaning procedures will be carried out to ensure your new vehicle is delivered fully cleaned and sanitised.

Please be advised if you have a vehicle to part exchange, we may be required to organise more than one appointment at your home so we can fully appraise and provide you with an accurate valuation as part of your new vehicle purchase.*

Free service/MOT collection & delivery

During our normal business opening hours, for no extra cost we will collect your car from your work or home for servicing, MOT and mechanical repairs - provided you’re local to us.

We’ll keep in contact over the phone and send you a video vehicle health check of your vehicle whilst it’s with us. Once it's ready, we’ll deliver it back to you, cleaned and fully sanitised.

Our ‘We come to you’ Services are subject to availability and are within a reasonable local distance from the supplying/servicing dealership. For health and safety and protection of our Associates, social distancing advice will be followed at all times.

Buying online

We now have a range of services to help you buy a new vehicle without having to visit one of our dealerships.

Finding your next car or van

Our used car stock is constantly refreshed daily across our website to show all vehicles we have available in stock. Many of our cars are available for ‘Move Me Closer’. Simply enter your postcode into our used car search and if the car you want is far away, we’ll identify your closest dealer we can move it to, restricting the amount of travel needed. All of this can be arranged easily online. Our dealership will contact you once the car is on its way and if you’re not comfortable in coming to us once the car arrives, we can discuss a home delivery option for you.

Virtual test drive & test drive to you

All our dealers will be happy to email you more detailed vehicle videos of any of our cars in stock to answer any questions you may have around features and specifications. Depending on the device you are using we can help set up FaceTime and video calls to offer you a virtual test drive experience.

If you’re local to one of our dealers and keen to reserve a car but really want to test drive it, we can organise to bring it to your home or work address for demonstration, if you’re not comfortable visiting us.

This is an accompanied vehicle demonstration drive, subject to availability and within our business opening hours. For the safeguarding of our Associates and customers, all parties will declare wellness before a test drive is agreed. Extra hygiene regimes will be followed and an electronic copy of your driving licence must be supplied.

Arranging your Finance

Representative finance examples are shown against the vehicles we have advertised and many of our used cars have a calculator so you can adjust the finance term and deposit to suit your requirements.

Our dealer team are on hand to help organise your finance over the phone and we have e-signature documentation available so there’s no need to come into one of our dealers to organise this.

Booking your service & MOT

Our service workshops are open with slots and capacity for MOT and service work. Keeping your car roadworthy in these challenging times is really important. You can book your car in online and right now, subject to availability we are offering free, local collection and delivery service to pick your car up from home and deliver back to you – fully cleaned.

Spread the cost with Payment Assist

If you’re concerned about the expense of servicing your car or any repairs, we have Payment Assist, a 0% interest free way of spreading the cost of your servicing work, all of which can be set up remotely over the phone with one of our Service Advisors. There’s no credit check involved and you can break down your servicing bill into regular monthly payments to make it more manageable.

Service Plan & Extended Warranty

You can get a quote online for a service plan on your car in a couple of minutes – simply use our tool to calculate the monthly costs and you can set this up safely and securely online.

We can also arrange to extend your vehicle’s warranty over the phone – simply contact your nearest dealer and a member of our team will be able to advise you.

Terms applicable to Home Delivery

If the Vehicle is purchased at a distance within the meaning of The Consumer Contracts (Information Cancellation and Additional Charges) Regulations 2013, the Customer may within 14 working days of Delivery cancel the contract and require the seller to refund the purchase price. In this instance, the customer must keep the Goods in a reasonable condition and return the goods or make them available for collection and pay the company's reasonable costs of collection and the difference, if any, between the value of the goods when returned and the purchase price.

1 DELIVERY AND COLLECTION

1.1 Delivery of the Vehicle shall be deemed to have been made when the Company supplies to the Customer the Vehicle and the Vehicle invoice;

1.2 Delivery shall be made at a time and date agreed between the Company and the Customer within Dealership opening hours and specified in the Order Confirmation.  Any dates quoted for delivery and collection for the Goods are approximate only and the company shall not be liable for any delay in Delivery of the Goods. Times for Delivery and Collection shall not be of the essence unless previously agreed by the Company in writing. The Goods may be delivered by the Company in advance of the quoted delivery date.

1.3 If the Company fails to deliver the Goods for any reason other than any cause beyond the Company's reasonable control or the Customer's fault, the Company shall not be liable to the Customer, beyond reimbursement of the Purchase Price paid by the Customer as set out on the Vehicle invoice.

1.4 If the Customer fails to take Delivery of the Goods or fails to give the Company adequate delivery instructions at the time stated for Delivery (otherwise than by reason of any cause beyond the Customer's reasonable control or by reason of the Company's fault) then, without prejudice to any other right or remedy available to the Company, the Company may:

1.4.1 store the Goods until actual Delivery and charge the Customer for the reasonable costs (including insurance) of storage; or

1.4.2 terminate the contract