Motability Help: Frequently Asked Questions

Our highly trained team will be more than happy to take you for a test drive to help you find a car that meets your needs. Alternatively, you can browse our range of Motability offers.

You can find your nearest Evans Halshaw Motability dealer here.

There is no maximum age for a Motability car as long as you receive either the Enhanced Rate of PIP or Higher Rate Mobility Allowance.

You can have two nominated drivers for free of charge, however, you can swap these at any time over the lease for no charge. If you wish to have more drivers on the insurance you can do by paying £75 per year.

You can lease many different cars with Nil Advance Payment, including City Cars, Hatchbacks, MPVs and even SUVs from a variety of brands. Take a look at our Motability offers to see which models are available.

You can book an MOT with Evans Halshaw towards the end of the three year agreement. The cost of the MOT is included in your Motability worry-free package.

Yes, we stock a wide range of fully automatic vehicles. Take a look at the variety of brands here.

Don't worry if you have any damage on your car, Motability expect there to be general fair wear and tear. If you do have a bump in your vehicle simply just call 0500 37 37 37and the helpful team at RSA Insurance will sort everything out.

If you opt for a lease agreement you do not need to drive. You can nominate up to two drivers who may be friends or relatives, and parents or carers can apply on behalf of a child aged three years and upwards. However, proposed drivers must not have any serious driving convictions, disqualifications, or endorsements within the last 5 years. There are also some restrictions on drivers under 25 and those with provisional licenses.

You can track your Motability application in your online account.

Motability have introduced New Vehicle Payment to help Motability customers afford a new car as costs are on the rise. You'll receive a payment of £750 when you acquire your Motability vehicle if:

• You're new to the Motability Scheme
• You're renewing at the end of your existing vehicle lease

If you're eligible, you can choose to use your NVP to offset the AP (Advance Payment) or pay the full AP as normal and receive the NVP via your preferred payment method at handover. 

If your son or daughter has a valid licence, they can be put on the insurance. However if they are under the age of 21, they do need to be living at home. There is also a limit of 115BHP and insurance category 16 if the proposed driver is under the age of 25.

Of course. Our dealerships are completely accessible, with disabled parking bays, restrooms, and wheelchair access in and out of the showroom.

Under the Motability agreement you will have agreed to lease your car for the full length of the agreement. However, if you have a valid reason to end the agreement early, you should contact us as soon as possible.

Existing recipients of the Higher Rate Mobility Component of Disability Living Allowance (DLA) who are not awarded the Enhanced Rate of the Mobility Component of Personal Independence Payment (PIP) will not be eligible to use the Motability Scheme.

Leaving the Scheme will be a difficult transition for these customers and their families. For this reason, the Motability scheme has decided to provide a one-off package of transitional support to those customers who can no longer use the Scheme as a result of their initial DLA to PIP reassessment. This package will be reviewed regularly and changes may be made to it as a result.

The Department for Work and Pensions (DWP) will allow DLA payments to continue for four weeks after they make their decision regarding PIP. In addition to this, the Scheme will allow customers to retain their Motability vehicle for up to three weeks after DLA payments end.

Whether or not you are the driver of the car, we recommend that you take a test drive to help us ensure that we can find the right car for you.

The car must be used only for the purpose of the disabled person, although they do not need to be present in the vehicle at all times. The car can be used for daily jobs, such as shopping, as long as the disabled customer benefits.

Trade-in: With Evans Halshaw you have the option of trading in your existing privately-owned car. This means you can use the value of your car against any possible advance payment on your new Motability car, or you can save the money to spend however you wish.

You can also simply sell your car to us.

You do not get your advance payment back however at the end of your three year agreement you could receive a good condition bonus. You could put this towards your next advance payment and it is also a great incentive to keep the car clean.

In short, yes. Our Motability specialists will advise you on what colours are available for particular models on the Motability Scheme.

You can update named driver information in your online account or by calling RSA Motability.