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Kia Launches Business Service Promise

13th Oct 2022

By Chris Russon

Kia Sportage Grille

Kia has launched a ‘Kia Business Service Promise’, designed to keep fleet and business customers mobile as well as provide the best service and maintenance from across the Kia dealer network.

As service, maintenance, and repair (SMR) is mandatory across all fleets, having a complete Kia dealer service and repair history not only improves fleet residual values but ensures business vehicles are kept safe and roadworthy.

Kia’s new dedicated dealer network service offering is designed to offer business customers peace-of-mind, ensuring cars are serviced to Kia’s exacting standards, using genuine parts and with work completed according to Kia’s official servicing schedules and best practices.

The new Kia Business Service Promise is available across Kia’s 192 UK dealer partners, allowing any Kia qualifying fleet car to benefit from manufacturer servicing at a highly competitive national hourly business-labour rate of just £49 plus VAT.

Business customers also benefit from a 10 percent discount on parts prices, with MOTs priced at £35, as well as cars receiving a free vehicle health check on every visit. Cars are also kept up-to-date, with the latest software updates installed free of charge.

There's no subscription, and the scheme is open to any qualifying Kia fleet customer, with vehicles appraised through an automated service booking system.

Additionally, the service has a no quibble policy to keep fleets mobile, in the event that a car is taken off the road for a warranty issue. Kia will assist with putting a driver in a like-for-like vehicle where possible, or offer support with existing hire car costs to ensure continuity of job-need vehicles.

John Hargreaves, general manager for fleet and remarketing at Kia UK Limited, said: “Fleets traditionally miss out on all the benefits associated with main dealer servicing, because there is a fear that they’re more expensive or that they’re mainly focused on retail customers – meaning fleets miss out on Kia-trained service technicians, genuine parts and maximum residual values.

“The Business Service Promise is multi-faceted in its approach, offering businesses several reasons to maintain their vehicles at a Kia dealership. Firstly, the highly competitive labour rates ensure Kia dealerships don’t cost a premium over alternatives.

"Secondly, fleets can be reassured by fixed costs for typical repair work, as well as that their driver will be kept on the road with our no quibble policy for any warranty work. As a consequence of choosing our Business Service Promise, fleets will also benefit from a main dealer service and repair history, which helps with improved residual values.”

Kia is the number one brand in fleet in the UK, with a market share of 8.8 percent and just short of 50,000 units sold year-to-date, at end-September.

The brand is the third best-selling brand this year in the UK, thanks to strong demand for its product line-up and bolstered by the award-winning all-new Sportage and all-new Niro.

Kia is fast progressing towards achieving one in every two cars sold being an electrified model.

Every Kia sold in the UK comes with a 7-year warranty as standard, ensuring peace-of-mind.

Prices correct as of 17/10/22 and are subject to change.