At Evans Halshaw, we aim to provide the best customer service possible.
But if you feel we have fallen short of this, please let us know. Talking to us gives us the opportunity to work with you to put things right and we'll always try to use your feedback to improve your experience where we can.
How to register your concern
If you’re unhappy with our service, please let us know as soon as you can. Whichever way you contact us we will start investigating your concern straight away.
As a first point of call please allow the dealership you have been dealing with the opportunity to address your concern as quickly as possible.
The best way to resolve your concerns are with the dealership however for your convenience you can also contact our dedicated Customer Care Team in 3 easy ways:
1. By Phone - Call: 0333 3239 178 *
Our dedicated team are on hand to answer your calls, understand your concern, agree a course of action with you and provide you, where possible, with clear timeframes and next steps. Lines are open Mon – Thursday 8.00am – 7.00pm, Friday 8.00am – 6.00pm, Saturday 8.00am – 5.00pm and Sunday 10.00am – 4.00pm.
2 . By Email
You can email email@example.com, and our dedicated customer care team will receive and respond to your concern. To ensure the process isn’t slowed down please provide us with as much detail as possible so that we can start looking at your concern as soon as possible.
3. By Post
Its not as quick, but if you would prefer to send us a letter you can write to us at: Customer Concern Team, Evans Halshaw Group Office, Loxley House, 2 Oakwood Court, Little Oak Drive, Annesley, Nottingham, NG15 0DR.
In your letter please include the information listed below, this will help us respond more quickly:
• Your Name
• The Vehicle make, model and registration
• The date the problem occurred The dealership concerned
• The names of anyone in Evans Halshaw that you have already
spoken to about your concern.
• A decription of your concern Our Commitments to you
We are dedicated to putting your concerns at rest.
What happens if you’re not satisfied?
If you’re not satisfied with our response to your concern please get back in touch and we will escalate your concern to an impartial manager for their consideration.
Independent advice: We always ask that you give us the chance to put your concerns right first, however the Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit www.adviceguide.org.uk or call the Citizens Advice consumer helpline on 08454 04 05 06.