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Our approach to ensuring our customers' satisfaction

At Evans Halshaw, we aim to deliver an outstanding customer experience for every customer at each and every dealership, every single time.

If you feel that we haven't met your expectations, we'd like to know so we can put things right for you.  We pride ourselves in our quality of service and will do all we can to resolve your concerns as soon as we can.

In our network of dealerships we have fully trained and experienced Team Members in place to support our customers. In the first instance, please contact the Team Member you have been interacting with, who will respond to your enquiry immediately.

If you have an issue you would like to escalate to a Leader in the business, please get in touch.

Tell us your feedback

A great experience every time.

To ensure we remain focused on meeting our customers' needs, we survey every customer and use this feedback to guide the on-going training and development of our dealership teams.

Customers are invited to rate their recent experience from 1 to 5, 1 being poor, 5 being outstanding and are also invited to submit written feedback about their experience. Our dealership ratings reflect real experiences from real customers.

The Evans Halshaw team have a positive rating of 4 out of 5.

We show all positive and negative comments, and shortly this feedback will be available for you to view on each of our dealership pages along with their individual star rating for Sales and Service.

We'd love to hear from you, so please share your stories with us via the Customer Feedback Form.

Positive feedback form

Don't just take our word for it...

As well as our own survey, we also encourage customers to publish their feedback online. Customers are talking about Evans Halshaw right now...

View Trust Pilot Reviews

Alternative Dispute Resolution (ADR) Process

“Who regulates us?
PFIS Limited is authorised and regulated by the Financial Conduct Authority (FCA), 25 North Colonnade, Canary Wharf, London, E14 5HS. PFIS Limited’s Financial Services Register number is 312666.

You can check this on the Financial Services Register by visiting the FCA’s website http:www.fsa.gov.uk/register/home.do or by contacting the FCA on 0800 111 6768.

What to do if you have a complaint
If you wish to register a complaint regarding the sale of either a General Insurance policy or a Consumer Credit Agreement, please contact us either:

In writing to:
Customer Complaints Co-ordinator, Pendragon Finance & Insurance Services Ltd, Loxley House, 2 Oakwood Court, Little Oak Drive, Annesley, Nottingham, NG15 0DR.

Or by telephoning: 03333 239 255

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. For more information, you can follow the FOS online at financial-ombudsman.org.uk”