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Home » Customer care » Our customer commitments

A great experience every time.

To ensure we remain focused on meeting our customers' needs, we survey every customer and use this feedback to guide the on-going training and development of our dealership teams.

Customers are invited to rate their recent experience from 1 to 5, 1 being poor, 5 being outstanding and are also invited to submit written feedback about their experience. Our dealership ratings reflect real experiences from real customers.

The Evans Halshaw team have a positive rating of 4 out of 5.

We show all positive and negative comments, and shortly this feedback will be available for you to view on each of our dealership pages along with their individual star rating for Sales and Service.

We'd love to hear from you, so please share your stories with us via the Customer Feedback Form.

Positive feedback form

Don't just take our word for it...

As well as our own survey, we also encourage customers to publish their feedback online. Customers are talking about Evans Halshaw right now...

View Trust Pilot Reviews

Our approach to ensuring our customers' satisfaction

At Evans Halshaw, we aim to deliver an outstanding customer experience for every customer at each and every dealership, every single time.

If you feel that we haven't met your expectations, we'd like to know so we can put things right for you.  We pride ourselves in our quality of service and will do all we can to resolve your concerns as soon as we can.

In our network of dealerships we have fully trained and experienced Team Members in place to support our customers. In the first instance, please contact the Team Member you have been interacting with, who will respond to your enquiry immediately.

If you have an issue you would like to escalate to a Leader in the business, please get in touch.

Tell us your feedback