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Home » Car Store » Help

How it works:

1. Let’s talk

If something’s gone wrong, we need to make it right. Have a chat with us and our customer gurus will listen closely.

2. Working it out

Our customer gurus can sort most things out on the spot. Occasionally, we’ll need a little time to get to the bottom of things. We’ll always keep you updated, and you can use the buttons above to chat to your customer guru any time.

3. Back in action

We’ll work with you to put an action plan in place and get you back on the road as quickly as possible.

Prefer to give us a call?

0333 3239 178

Or write to us…

It's a little bit slower, but you'll still get the same great service from our gurus.

Car Store Customer Guru Team
Loxley House
2 Oakwood Court
Little Oak Drive
NG15 0DR

Other ways to get things sorted

Financial Complaints

If you need to make a complaint about a financial product (for example, a General Insurance policy or Consumer Credit Agreement), we have a specialist team who can help.

You can reach them on:
0333 239 255

Or write to them at:
Customer Complaints Co-ordinator, Pendragon Finance & Insurance Services Ltd, Loxley House, 2 Oakwood Court, Little Oak Drive, Annesley, Nottingham, NG15 0DR.

Alternative Dispute Resolution

If you're unable to reach a satisfactory resolution to your complaint with us, you may be entitled to refer it to the Financial Ombudsman's Alternative Dispute Resolution (ADR) service.

For more information, visit the Financial Ombudsman website.