We are thrilled to be celebrating with Evans Halshaw Citroen Banbury as they have recently been recognised for having passed the initial stage of the 'ACE Accreditation', which is part of the international programme from the PSA Group.
The ACE status certifies that the dealership delivers the very best in Citroen Aftersales Service to their customers. This is fantastic news for Citroen Banbury as it is a key demonstration of the improvements made to their Aftersales division and testament to the Aftersales Leader and team.
Gary Court, Service Leader at Citroen Banbury comments:
"I am very proud to go through this new Quality Program and we are well on our way giving top quality service every day with everyone. The programme has enabled us to step back and see how we can improve the service we provide."
In order to be granted the accreditation, Citroen dealers are required to work alongside Aftersales experts from Citroen UK, undergoing a nine-month coaching and training programme in order to maximise the potential within their service department in Banbury. Passing the foundation stage of the ACE Accreditation recognises the dealership as providing the best possible experience and value for money when visiting Evans Halshaw Citroen Banbury. The programme covers a variety of key areas designed to improve a customer's experience in the dealership.
Garry Milward, Dealer Principal comments:
"The Pro2Ace program has given us time to review our customers experience when dealing with our Aftersales Department giving us the opportunity to make changes to further enhance the customer journey when dealing with us promoting our great service and value."
Evans Halshaw Citroen Banbury offers a great range of facilities onsite from Citroen servicing and Citroen MOT's to Citroen parts, tyres. The local dealership also has excellent conveniences for customers to take advantage of whilst they wait, including free customer parking, a comfortable and fresh waiting area, refreshments and Wi-Fi. Visit Citroen Banbury today.
For more aftersales options please visit Evans Halshaw Aftercare